Account Information: We require certain information from Users when they purchase online lessons and courses via the Platform. This includes: [full name, email address, profile picture and information relating to course and lesson attendance].

Order Information: We require certain information from Users when they sign up to, or order, lessons and courses via the Platform. This includes: full name, email address, billing address and payment information.

Enquiry Information: If a User submits a general enquiry via our Platform, we may process certain information about them. This includes: full name, email address and any other information they choose to provide us in the message text.

Analytics Information: We collect certain information about the device which Users use to access the Platform. This includes: operating system, application version, resolution, language, time zone and IP address.

Marketing Information: We offer certain subscription services for Users to sign up to via an online form on our Platform. When providing this type of service, we may process the following information about Users: full name and email address.

Feedback Information: When collecting feedback on the Services, we collect certain information relating to Users via third party platforms and service providers. This information includes: full name, photo, country of residence, email address, survey responses, testimonials and any other information they choose to provide us.

Community Page Information: If a User uses our Community Page, we may process certain information about them. This includes: username, reactions to content published on the Community Page, livestreams of online lessons and courses (and screenshots of such livestreams), homework submitted via the Community Page and any other information they choose to publish on the Community Page (including messages, photos and videos).

To provide our Platform and Services to Users we may use Account Information, Order Information, Enquiry Information, Community Page Information and Comments Information to deliver Services to Users as per the terms agreed between us. The processing of information in this way is necessary for us to understand how best we can support Users via the provision of our Services, communicate with Users and deliver our Services to Users. This processing is also necessary for us to pursue our legitimate interests of: (i) improving the quality of our Services; and (ii) promoting Web Easy English´s commercial interests. We will retain this information for these purposes for 6 years from the date of your last activity on the Platform. Legal basis under GDPR: performance of contract and legitimate interests (listed above).

To manage our relationship with Users We may process Account Information, Order Information, Enquiry Information, Comments Information, Community Page Information and Feedback Information so that we are able to properly respond to questions, enquiries, complaints and support requests from Users. This processing is also necessary for us to pursue our legitimate interests of: (i) ensuring that we address any concerns or queries regarding our Services or Platform; (ii) correcting any issues experienced in relation to our Services or Platform; and (iii) improving the quality of our Services. We will retain this information for these purposes for 6 years from the date of your last activity on the Platform. Legal basis under GDPR: legitimate interests (listed above).

To maintain and improve our Platform we may process Enquiry Information, Feedback Information, Community Page Information and Analytics Information so that we can analyse Users’ use of our Platform, and understand and resolve any issues relating to our Platform. This may include sending information relating to any crashes or similar issues Users experience to a third party for further investigation. This processing is necessary for us to pursue our legitimate interests of: (i) ensuring that our Platform functions properly so that Users and other users have the best experience when using it; (ii) improving the quality and delivery of the Website and Services, and the experience of Users when using the Website and Services; and (iii) identifying and correcting any bugs on our Platform. We will retain this information for these purposes for 6 years from the date of collection. Legal basis under GDPR: legitimate interests (listed above).

To market the Platform and the Services, and inform Users about updates relating to the Platform and the Services, and other services that may be of interest to them Where Users have consented, or where it is otherwise lawful for us to do so, we may use Marketing Information and Feedback Information to: (i) publish testimonials of the Platform and the Services; or (ii) send Users emails to keep them informed about our news, updates, latest projects, sponsored opportunities and partnerships which may interest them. Where we rely upon their consent to do this, Users can withdraw their consent at any time by clicking the “unsubscribe” link at the bottom of any of our emails. We will retain Marketing Information for these purposes until you have unsubscribed from marketing communications, or you have withdrawn your consent for your Marketing Information to be used for these purposes. We will retain Feedback Information for these purposes for 6 years from the date of collection. Legal basis under GDPR: consent. 

Information will only be shared between us and third parties in the ways that are described in this Privacy Notice

Personnel: We seek to keep your information confidential but may disclose it to our personnel insofar as it is reasonably necessary for the purposes set out in this Privacy Notice.

Merger or acquisition: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, you will be notified via a prominent notice on our Platform of any change in ownership or uses of this information, as well as any choices you may have regarding this information.

Required by law: In addition, we may disclose your information to the extent that we are required to do so by law (which may include to government bodies and law enforcement agencies); in connection with any legal proceedings or prospective legal proceedings; and in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention).

Enforcement: We may also disclose your personal data to third parties in order to enforce or apply the terms of agreements, to investigate potential breaches, or to protect the rights, property or safety of English with Lucy, our customers, or others.

Third Party Suppliers: We use a range of suppliers to operate our business and provide our Services. Suppliers who may receive your personal data for the reasons set out in this Privacy Notice include:IT Service Providers: We use a range of other suppliers to provide our business infrastructure, including email service providers, software providers, web hosts, IT support consultants, and suppliers of security technology. Payment providers: Where you instigate a payment with us, your payment-related information will be processed by our payment providers.Marketing platform providers: We use other suppliers to assist our business with its marketing activities, pursuant to which we may share your personal data. Video communication platform providers: We use other suppliers to enable us to communicate with Users. Survey administration software providers: We use other suppliers for the purpose of generating and collecting your feedback on the Platform and the Services.